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About | Dr. Gwendolyn Galsworth
Photograph of Dr. Gwendolyn Galsworth

Ph.D., Indiana University (Bloomington)

Award-Winning Books

2012 Shingo Prize: Work That Makes Sense/Operator-Led Visuality

2006 Shingo Prize: Visual Workplace/Visual Thinking

                       2017: Second edition/highly recommended


Smart Simple Design: Reloaded

Visual Workplace/Visual Order Associate Handbook

Visual Workplace/Visual Order Trainer Guide

Visual Systems: Harnessing the Power of the Visual Workplace
Smart Simple Design

Training Courses & DVDs

Leaders of Improvement: Principles & Practice of Visual Leadership for Executives

Management by Sight: Visual Displays & Visual Scheduling for Supervisors

Work That Makes Sense/Operator-Led Visuality Online Training Course (English)

Work That Makes Sense/Operator-Led Visuality Online Training Course (Spanish)

Mistake-Proofing Online Training Course for Engineers (Dr. Martin Hinckley/co-author)

Visual Machine®/Visual Maintenance

Visual Workplace/Visual Order DVD Training System

Dr. Gwendolyn Galsworth


Recognized as the world’s leading visual workplace expert, Gwendolyn Galsworth has been implementing visuality for over 30 years in some of the world’s best and most complex companies. As a hands-on implementer, coach, and author, she has focused on codifying the visual workplace—its concepts, principles, and technologies—into a single, coherent sustainable framework of knowledge and know-how.

Dr. Galsworth leads full-company visual conversions, trains trainers, and conducts visual site assessments. She also frequently leads live coaching clinics and public and on-site seminars, in addition to supporting a network of licensed visual workplace affiliates. She is a sought-after keynote presenter and panelist, able to speak to all sides of the knowledge and know-how equation in the field of operational excellence.

As head of training and development at Productivity Inc. (Cambridge) in the 1980s, Dr. Galsworth worked closely with Dr. Shigeo Shingo and Dr. Ryuji Fukuda in bringing their methodologies to the West. In 1991, Gwendolyn founded Visual Thinking Inc. (originally Quality Methods International) to support her visual conversion work with clients. In 2005, she launched The Visual-Lean® Institute where in-house trainers and external consultants are trained and certified in the Institute’s nine core visual workplace methods—so they can train and implement visuality in their own companies or with their own clients.

A former Baldrige and Shingo Prize Examiner (for six years), Dr. Galsworth is author of seven books on visuality. In 2014, Galsworth and her developmental team began to convert knowledge base into a series of high-impact/on-demand training systems so that companies like yours can become self-sufficient in teaching and supporting the visual workplace.

Dr. Galsworth holds a Ph.D. from Indiana University, and has led study missions to some of the world’s finest companies, including in Japan. She is a frequent keynote speaker. When not on-site with clients or teaching at the Institute, she can be found hiking or working on her next book. You can read more about Gwendolyn Galsworth’s credential, background, and contributions on Wikipedia.