placeholder for browsers with JavaScript disabled.

Books | Work That Makes Sense

Work That Makes Sense: Operator-Led Visuality

Work That Makes Sense book front cover.
Work That Makes Sense book front cover.

At last! A book that teaches how to go beyond 5S and train, implement, coach, support, and sustain visual inventiveness on the operator-level. This is a must-read for all levels of the organization. Based on nearly 30 years in the field, author Gwendolyn Galsworth, foremost authority on workplace visuality, provides value-add associates with a methodology and hundreds of full-color actual visual solutions for converting their own work areas into visual workplaces.

The result? Visuality becomes the embedded language of operational excellence-and the workplace speaks. Work That Makes Sense is addressed directly to the real experts of day-to-day work in your company-front-line associates-showing them what a visual workplace is, why it’s important to their daily work, and how to create one. Bonus material spells out sixteen key tasks for leaders so they can pro-actively coach and support the conversion.

Get training.

Over 30-years' experience, cover-to-cover.

Dr. Galsworth's books have trained thousands of individuals and employees worldwide. If you are looking for solid methodologies to convert your organization to a visual workplace, this is how you get started.


"This exceptional book takes a fresh approach—viewing the workplace and how to make it visual through the eyes of value-add associates, written as if Dr. Galsworth is sitting with us—instructing, coaching, and guiding us through a visual conversion a page at a time."

Alice Lee, VP/Business Transformation, Beth Israel Deaconess Medical Center

"It is, in her words, 'The language of work'. It is the infrastructure model your company can utilize to ensure that 'What is supposed to happen does happen on time, every time, day or night because of visual solutions'. For me this is the elusive, yet intuitively obvious aspect missing from our manufacturing worlds."

Les Williams, Manufacturing Engineer

"I had the privilege of meeting Gwen at a Kaizen event in Kenya and have begun reading her book with my team. As we read chapter by chapter, we make notes of what we can implement in our workplace. The team is highly motivated and inspired to put into practice what they have learnt. An excellent read."

Nihal Shah, Coninx Industries Ltd.