The Work That Makes Sense System
(WTMS)—based on Gwendolyn Galsworth's Shingo Prize-winning book of the same name—is a
complete package of materials for training and implementing operator-led visuality, whatever
your company is: a factory, office, healthcare center, agency, military depot or open-pit
The heart of the WTMS System is a
series of 12 instructional modules that teach operators what a visual workplace is, why it’s
important, and how operators can create a fully-functioning visual work area of their own,
using WTMS principles, practices, methods, and tools. Operator-led visuality is a system of
thinking first, then a system of solutions.
Each module, which is about an
hour long, concludes with an action assignment which value-add associates complete before
they begin the next module. Over 900 actual visual solutions are at the heart of the
In addition to the operator-based
modules, the WTMS System includes three special behind-the-scenes management modules for
planning and preparing a successful WTMS launch—and, once underway, for maintaining and
troubleshooting the process.
Whether she (or one of our
affiliates) delivers the modules LIVE and onsite—or you use our English or Spanish online
modules, the WTMS System sets the field standard for excellence in training and implementing
workplace visuality for operators.