Dr. Gwendolyn Galsworth, President & Founder
Ph.D., Indiana University (Bloomington)
2006 Shingo Prize: Visual Workplace ~ Visual Thinking (2nd edition, 2017)
2012 Shingo Prize: Work That Makes Sense ~ Operator-Led Visuality (2nd edition, 2022)
Smart Simple Design-Reloaded
Visual Workplace ~ Visual Order Associate Handbook
Visual Workplace ~ Visual Order Trainer Guide
Visual Systems: Harnessing the Power of the Visual Workplace
Smart Simple Design
Training Courses & DVDs
Work That Makes Sense Operator-Led Visuality Online Training Course (English)
Work That Makes Sense ~ Operator-Led Visuality Online Training Course (Spanish)
Visual Leadership: Principles & Practices
Management by Sight: Visual Displays & Visual Scheduling
Mistake-Proofing Online Training Course (Dr. Martin Hinckley, co-author)
Visual Problem Solving: The ScoreBoard Method
Visual Machine® ~ Visual Maintenance
Visual Workplace ~ Visual Order DVD
Recognized by many as the world’s leading visual workplace expert, Gwendolyn Galsworth has been implementing visuality for over 30 years in some of the world’s best and most complex companies. As a hands-on implementer, coach, and author, she has focused on codifying the visual workplace—its concepts, principles, and technologies—into a single, coherent sustainable framework of knowledge and know-how.
Dr. Galsworth leads full-company visual conversions, trains trainers, conducts visual site assessments, and teaches companies how to grow leaders. She also frequently leads live coaching clinics and public and on-site seminars, in addition to supporting a network of licensed visual workplace affiliates. She is a sought-after keynote presenter and panelist, able to speak to all sides of the knowledge and know-how equation in the field of operational excellence.
As head of training and development at Productivity Inc. (Cambridge) in the 1980s, Dr. Galsworth worked closely with Dr. Shigeo Shingo and Dr. Ryuji Fukuda in bringing their methodologies to the West. In 1991, Gwendolyn founded Visual Thinking Inc. (originally Quality Methods International) to support her visual conversion work with clients.
In 2005, she launched The Visual-Lean® Institute where inhouse trainers and external consultants are trained and certified in the Institute’s nine core visual workplace methods—so they can train and implement visuality in their own companies or with their own clients.
A former Baldrige Examiner and six-term Shingo Prize Examiner, Dr. Galsworth is author of seven books, including five on visuality, two of which have won the coveted Shingo Research Prize.
In 2014, Galsworth and her developmental team began to convert knowledge base into an affordable series of highimpact/on-demand training systems so that companies like yours can become self-sufficient in teaching and supporting the visual workplace.
A Fellow on the Shingo Institute Faculty, Dr. Galsworth holds a Ph.D. from Indiana University, and has led study missions to some of the world’s finest companies, including in Japan. She is a frequent keynote speaker. When not on-site with clients or teaching at the Institute, she can be found hiking or working on her next book.
You can read more about Gwendolyn Galsworth’s credential, background, and contributions on Wikipedia.