C3 Visual Problem-Solving

Comprehensive Solutions That Last

If your problems are chronic, costly, and complex, if you want every employee to be a problem-solver, if cross-functional thinking is a cultural goal for your company, if you want solutions that last… then learn our ScoreBoard Method.

Many standard problem-solving approaches seek root-cause or silver-bullet solutions. That may work for snags and simplistic troubles—but what will help your company solve chronic, complex, costly problems that require comprehensive solutions that last?

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    Welcome to the 3C-Visual Problem-Solving Methodology

    The 3C-Visual Problem-Solving Methodology* is a robust process that is designed to let companies:

    1. a) Systematically solve chronic, complex, and costly problems (aka, 3C problems);
    2. b) Implement many levels of sustainable solutions; and
    3. c) Build high-performing, cross-functional teams.

    * Previously called “The ScoreBoarding Method.”

    Visual Score Boarding

    During the 3-Day Training Workshop.

    The 3C-Method is driven through project teams, following 3C’s step-by-step process of detailed problem analysis, interactive solution-making, and accountability that promotes team and individual follow-through.

    • Many 3C-Projects focus on persistent lead-time issues, such as bad quality and/or low productivity.
    • 3C’s highly-structured method is ideal for reliably finding and achieving innovative outcomes—for example, related to product and process development and design.
    • 3C-Projects are devised to achieve their targets within 90 days.
    • Incremental targets are installed for longer-term outcomes.
    • 3C-Teams focus on systematic fact-finding, not fault-finding—and comprehensive solution-making, not mere brainstorming or jumping to conclusions.
    • Problems are deliberately segmented to make them small enough for teams to get their arms around and solve thoroughly.
    • Causes are systematically linked to solutions which are then vetted, tested, and tracked before adoption.
    • While some solutions are low-risk/low-effort, others are high-impact and need the careful deployment that the 3C-Method systematically provides.
    • Project teams learn to work with discipline, self-accountability, and a bias for action.
    • The highly-visual/highly-structured 3C-Diagram is at the heart of the 3C’s visual problem-solving process.
    • Using a visual paradigm of human behavior, specific 3C steps are taken to ensure that all solutions are visually deployed and visually sustainable.
    • Through the 3C-Method, many key high-performance practices become a part of the company improvement mind-set—including a growing allegiance to the process (not to home departments) and a commitment to the next operation as the customer.

    The 3C-Process builds improvement leadership on enterprise, department, and personal levels.

    There is an interesting story behind each photo. Do come back soon and hear Dr. Galsworth’s narration.

    There is an interesting story behind each photo. Do come back soon and hear Dr. Galsworth’s narration.

    There is an interesting story behind each photo. Do come back soon and hear Dr. Galsworth’s narration.

    There is an interesting story behind each photo. Do come back soon and hear Dr. Galsworth’s narration.

    Who Attends.

    The 3C-Workshop is best attended by improvement-minded people who want to lead improvement projects that promote and deploy systematic problem-solving and solution-making that lasts. The three workshop days are specifically designed for companies that want to train managers, supervisors, team leads, engineers, trainers, and/or CI specialists in a structured problem-solving method that is highly visual, led, and collaborative. Actual 3C-Projects are launched as part of this workshop.
    Contact us.

    Workshop Specifications.

    Your 3C-Workshop is an intense, 3-Day hands-on training.

    • On day-1, participants learn core 3C-concepts and principles. Then they focus on the 10 Steps of the 3C-Visual Problem-Solving Method. They build a 3C-Diagram for their own problem projects.
    • On the second day, participants complete their 3C-Diagrams. Then they learn and practice 3C-Project Leader behaviors: a) for developing Cause Cards that describe their 3C-Problem in detail; and b) for generating robust solutions to their 3C-Problems.
    • During day-3, not less than three pairs of 3C-Project Leaders launch their first 3-C Sessions in real-time, teamed with the actual employees who will engage in solving the associated 3C-Problems. Teams activate their 3C-Diagrams.
    • The workshop concludes with mapping out next steps.
    • Group size: Seven pairs of 3C-Project Leaders/Assistant Leaders, pre-selected by the company to solve its most pressing problems.
      • 14 active participants (up to 10 non-active observers are permitted)

    Your fee includes.

    • Five onsite follow-up visits, during which we observe, support, and troubleshoot the problem-solving progress of each of your five to seven 3C-Projects.
    • Two online coaching sessions with Dr. Galsworth providing clarification, reinforcement training, and troubleshooting.
    • A complete 3C-Visual Problem-Solving Participant Manual for each active participants and observers (150 pages).
    • A digital 3C-Resource Folio with electronic forms, exercises, checklists, and print-ready 3C-Digrams which you can produce at will.

    Contact Us.

    Kindly contact us with your questions or when you are ready to schedule your first 3C-Visual Problem-Solving Workshop. Contact us.

    Dr. Galsworth Trains You, Onsite and Online, to Know Why and How to Visually Transform Your Enterprise

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