Ep 18. The Visual-Lean Alliance: Two Wings of a Bird
Question: Which is more important—visual or lean? Answer: Bad question. Visual and lean share a single destination: operational excellence.

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Listen this week as Gwendolyn Galsworth, your host and visual expert, explains why visual and lean represent a single comprehensive improvement strategy but with a telling difference in focus, process, and metric. They are allies, yet importantly and exquisitely different. Visual’s name for the enemy is information deficits; its macro metric is motion/moving without working. Its goal? Build flow. Build adherence. Lean targets the critical path; its macro measure is time and its corollary, speed. Its job is to dis-entangle the path that value follows—and then put pull in place. Which is more important: time or information? Another bad question. Like the wings of a bird, visual and lean are separate yet equal in impact. Ask a bird which of its wings is more important, and it will answer by flying off. Tune in/learn more. Let the workplace speak.

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Ep 17. Doorways 5-10:The Best of the Rest
This week, your host and visual expert, Dr. Gwendolyn Galsworth concludes her walk through her 10-Doorway Model; she discusses the final six doors. First, Doorway 5: use visual controls and visual pull systems to regulate-balance the consumption/replenishment of material.

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Then move to quality. Doorway 6 targets poka-yoke devices (aka., “visual guarantees”) so you can control the behavior of cause on the attribute level. The result? The end of mistakes and with that, zero defects. Doorway 7 is next: Apply methods from the six previous doorways to a new outcome: the Visual Machine®—let your equipment speak. Similarly, apply those same six methods in Doorway 8 and achieve the Visual-Lean® Office. In Doorway 9, set up a Visual Macro Team for creating visual linkages between departments, enterprise-wide. And in Doorway 10, implement a comprehensive self-audit system, based on a compelling array of visual principles. Align and unite the company visually. Let the workplace speak.

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Ep 16. Visual Leadership: Doorway 4 — a scan
Why do some executives and plant managers struggle to become effective leaders? What does effective leadership mean? How can visuality help leaders be more effective?

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In this show, Gwendolyn Galsworth (your host and visual workplace expert) scans the fourth door in her 10-Doorway Model: the making of an executive leader through metrics, problem-solving and hoshin (policy-goal deployment). To Dr. Galsworth the task of executive leaders is to: decide and drive. She does not embrace the popular but mistaken notion that effective leaders can only be born. Instead, she offers new leaders (and harried managers) a set of highly visual tools that—when learned, applied, and mastered—confers the holy grail of leadership: the ability to say YES to the few and WAIT to the many, with confidence and knowing. Along the way, she shares anecdotes that anchor her meaning—for example: Captain Sully’s emergency landing in the Hudson on that cold grey day in January 2009. Let the workplace speak.

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Ep 15. Visual Displays/Doorway 3: Supervisors Gain Control
Workplace information can change quickly and often—products, schedules, specifications, tooling, parts, methods, and the thousands of other details on which the daily life of the enterprise depends.

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How can busy (often harried) supervisors and managers stay on top of this ever-shifting detail and still make sound, timely decisions? The answer is: visual displays/production control boards. This category of visual function is Doorway 3 in the 10 Doorways Model. This week, Gwendolyn Galsworth (your show host and visual workplace expert) defines visual displays: physical presentations of multi-layered information in single, interactive formats. Their purpose? To enable supervisors and managers to see and grasp complex information at-a-glance, understand a situation’s status, and take correct, timely, and independent action. Tune in and learn how displays get developed (I-driven) and help you gain control over your corner of the world, even when the pressure is on. Let the workplace speak.

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Ep 14. Visual Standards – Doorway 2
Standards are the bedrock of all work, paving the way to repeatable, precise, and predictable outcomes. What manager/supervisor does not rightly pursue standards as the starting point of all work. But where do Visual Standards fit in? And can they ensure exact, stable performance?

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This week, your host and visual workplace expert, Gwendolyn Galsworth, maps out the conceptual and practical profile of visual standards: what they are, how they work, and what they can—and cannot—contribute to operational excellence. This is the stuff and substance of Doorway 2, the category of visual function owned and led by managers, supervisors, and engineers—but also often mis-understood by them. Why? Because they look for control where none is possible. As Galsworth explains, visual standards can have only limited impact because they lack POWER. Power to ensure that what is supposed to happen does happen. Yes, in terms of power, visual standards have none. Tune in/learn more. Let the workplace speak.

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Ep 13. Success Infrastructure part 3: Laminated Map. Hit List. Blitz
What is the set of practices and mechanisms that must be in place before your company can successfully launch a process that establishes continuous systematic improvement as a way of life in the enterprise?

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This week’s show on Visual Workplace Radio is the third and final in a series that describes that. In it, your host and visual workplace expert, Dr. Gwendolyn Galsworth, describes the last three of the eight requirements she considers indispensable, in this case, for a highly-effective deployment of workplace visuality. They are: the Laminated Map, the Area Hit List, and the Visual Workplace Blitz. Working together, these processes help us find, hold, and drive meaningful improvement outcomes. Join Gwendolyn as she drills deeper into the vital behind-the-scenes preparation that supports the march of improvement through your work areas, across functions, and onto your bottom line. Once again, we understand that the destination of a journey is part of its first step.

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Ep 12. 3-Legged Stool plus Improvement Time-Infrastructure part 2
Success in implementing improvement is not just about what to do but when to do it and by whom.

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This week on Visual Workplace Radio, your host and visual expert, Gwendolyn Galsworth, presents the second of three shows on an Improvement Infrastructure: the eight behind-the-scenes elements that work synergistically to ensure your deployment outcomes. Continuing, she introduces the purpose and logic of the 3-Legged Stool—those key site leaders that prepare for an effective launch and support long-term outcomes. Then she explains what an official improvement time policy is and why it is indispensable to the on-going success of your improvement journey. She knows what you know: In the battle between production and improvement for time, production always wins. That is as it should be. Your company is in the business of producing products and services. But without a written improvement time policy, there is a real danger that needed improvement will never happen. Tune in/Learn more.

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Ep 11. Your Success InfraStructure part 1
With so many powerful improvement methods available—including visuality, why do so many fail and fail early?

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First, companies have not put an improvement infrastructure in place prior to launch. There is no framework for success. Second, most companies don’t have a concrete means for tracking early victories and converting them into powerful next steps. This week on Visual Workplace Radio, your host and visual workplace expert, Gwendolyn Galsworth, shares the two sets of start-up requirements that companies need at the start of every improvement process (including visual conversions) in order to ensure intended outcomes happen and are long-term and sustainable. Listen and learn about the first four: 1) the Three Outcomes—the overriding goals of every transformation; 2) the importance of naming/knowing a Vision Place; and 3) importance of tracking bottom-line results; and 4) the meaning of great training materials. This is the first of a two-part series you won’t want to miss.

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Ep 10. The Visual Where: Doorway 1 concludes
What is the indispensable first step on your journey to a visual workplace?

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The Visual Where—the result on implementing borders, addresses, and (as applies) an ID labels for everything that casts a shadow. Operators who implement the Visual Where (5S) to their level of need often feel that the company is 90% through its journey to a fully-functioning visual workplace. Instead, fully-implemented, the Visual Where can only ever represent 15%-20% of the final outcome. In this week’s show, Gwendolyn Galsworth, your host and visual workplace expert, concludes her scan of Doorway-1: operator-led visuality. In it, she introduces the purpose, power, and function of borders. Then she walks you through the the basics of addresses and those small clusters of the visual where that she calls “visual mini-systems.” Tune in and learn more about the knowledge and know-how you need to inform and inspire value-add associates as they gain control over their corner of the world. Let the workplace speak.

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Ep 9. Doorway 1: The First S is for Spirit
Companies dream about cultural transformation brought on by 5S. But it rarely occurs. In fact, quite the opposite: 5S can turn a growing culture into a dust heap at the very first step—getting rid of junk.

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Tune in to Visual Workplace Radio this week as Doorway 1 continues. Hear Gwendolyn Galsworth, your host and leading visual workplace expert, finish telling the story of Charley and his table—and the mistake made in the name of 5S neat and clean that Charley (and many others) never recovered from. Hear what really makes 5S a success. There’s an awful lot at stake. In the 5S reconfiguration Galsworth has developed over the past 30 years, she puts value-add associates front and center and lets them lead the change—a change in heart and in the physical workplace. She calls it “Work That Makes Sense,” a powerful, proven methodology to convert the HOW, WHAT, and WHO of letting operators get control of their corner of the world, visually. Listen/learn more. Let the workplace speak.

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