Ep 52. Beware of Borg: Standards, Standardization & Standard Work

Posted by Dr. Gwendolyn Galsworth   |  
Do you pursue standards, standard work, and standardization as the bedrock to repeatable, precise, and predictable outcomes? Yes, all three words contain “standard” in them; but it is a mistake to use them interchangeably.

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They are not the same. To think so is to radically limit the contribution each can make to operational excellence. Add to that a parallel misunderstanding about “visual standards” and you have a cognitive and deployment trap of the first order. The trap is the mistaken notion that if we make everything the same, we will a) ensure that the right thing will be done again and again; and b) attain the triple win of repeatability, repeatability, and sustainability. This is not true. Listen as Gwendolyn cautions you to resist this form of Borg thinking. Be careful not to swallow the marketing when you bite into your love of “standards.” Get your terms right and definitions clear. Resistance is not only not futile, it is mission critical. Beware of Borg!

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